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Review below a selection of questions most frequently asked by our clients together with answers to help you with your advertising decisions:
Our web sites are:
We offer:
Stayin web sites cover:
Depending on the level of advertising selected, the following is included:
Click the 'Advertise with Us' tab for further details.
There are two routes to advertising with Stayin:
That depends on whether you create the advert yourself, or ask Stayin to do it for you.
If you have the required minimum information to hand, and sign-up on-line, you can then create your advert and publish it on-line immediately yourself.
or
If you require Stayin to create your advert, then we usually try to turn it around in a maximum of 2 working days.
You need to monitor the results and keep records as follows:
Advertising statistics can be found in your own account area - simply login to review them.
Yes Stayin web sites are very easy to use. Our current web sites have been designed and specified by us based on over 5 years experience of on-line accommodation and tourism advertising. We have focused on 2 areas of usability:
For Your customers (on-line surfers):
For You (our customers):
Yes - it is a necessary part of modern business in the UK, and it is your responsibility to ensure you have read and understood it, please click Terms & Conditions for further information.
Due to the nature of the Internet and that Stayin Ltd do not control the major search engines, it is not possible to guarantee results. The search engines are continually making changes to the way they operate and the search results they deliver, and hence there will inevitably be peaks and troughs. However we carry out SEO on an ongoing basis to keep our websites as high in the search results as possible at all times, and thus maximise the traffic to our websites and to your advertising.
Another effect on your results is the level of advertising you choose to take out with us, and if you select any of our additional 'Extra Marketing', options (accommodation only). Results via the Internet are directly linked to the level of exposure, and the more exposure you choose the better your results will be.
Other factors that can affect results are the type of property you are advertising, and where your property is located. For example a cottage for 2 in a remote location that doesnt permit children or dogs will receive fewer enquiries than a large cottage that is child and pet friendly and located near to one of the popular tourist locations.
You will also maximise your results if you ensure that your adverts are up-to-date, contain all relevant key information (eg availability, prices, amenities), and a full set of high quality large format photographs.
A further step you can take to maximise your results is to make full and regular use of the free special offers facility available with your accommodation advertising (Premium and Premium Plus only). Posting a special offer on your advert, also automatically places it into our dedicated special offers section which many users click on first when looking for accommodation.
To-date we have hundreds of very satisfied clients and you can see what some of them have had to say by reading our Testimonials.
For accommodation, tourist business and food & drink establishments there are three levels of adverts available:
The prices for each, and what is included can be found by clicking the relevant advertising tab above.
We also offer a range of high profile extra marketing opportunities. Click 'Extra Marketing' above for further information.
Please give us a call if you would like to chat through the options or have any other queries - we are always pleased to help.
No sorry we do not offer free trials.
We have put an enormous amount of effort and money into creating our user friendly web sites, and ensuring they are positioned at the top of the search engines. We are very confident that you will get a positive result from your advert with Stayin. We will also continue to do all we can to ensure you do.
We think it only fair that your part of the partnership is to pay for your advertising on our highly successful web sites.
Yes, multiple adverts discounts are available. This includes:
Please contact us to discuss the options.
Yes - our Premium Plus adverts are preferentially displayed at the top of default search results.
Standard and Premium adverts display below Premium Plus adverts and are randomly presented for each user/page impression. So these adverts change position/page each time a summary results page is viewed. The software does this automatically to make it fair for everybody, Stayin cannot alter these results.
Yes, there are two ways of increasing your exposure.
Please note the above options have limited availability and are allocated on a first come first served basis. We operate a waiting list when a particular category is currently sold out.
Give us a call if you wish to discuss the options further - we are always pleased to help.
We accept:
On-line payment facilities are available, if you are buying and creating the advert yourself online. Alternatively we can send an invoice.
No, Stayin do not charge VAT.
Yes, our web sites include the facility for you to pay online and create your own adverts yourself.
Yes, just give us a call and we will sort out getting your advert online for you. We will then provide you with your login details and you can edit/update the advert yourself in the future if you wish.
In some circumstances this is possible, however we have some strict provisos:
Advert levels:
* Applies to the number of applicable properties actually at the desiganted location.
Remember that each separate advert you have increases your on-line profile and therefore the chance of your adverts being seen by online users, resulting in a higher number of enquiries being sent to you.
In addition if you have more than one advert, they are all linked together on stayin web sites, so that a summary of each additional advert appears at the bottom of the one currently being viewed. This way users see all your adverts on one page, and are encouraged to click through.
Please note: we do offer multiple advert discounts (excludes log cabins), please contact us for further details .
Yes, absolutely, and that is a very effective way of increasing your on-line exposure. This is particularly suitable for businesses that are positioned between the regions we cover and wish to attract clients for both areas.
We offer discounts to display the same advert on more than one web site, please contact us for further details.
The absolute minimum is:
Just continue to create your advert, and when you have finished just let us us know what is missing and we will sort it out for you.
Well that depends:
It is your responsibility to ensure that any text and/or photographs uploaded to our web sites are copyright free, or you have the necessary permissions from the original creator for re-use.
Our websites have been designed to maximise direct enquiries rather than website 'click-throughs', however Premium adverts and Premium Plus adverts do have the facility to add a link to your own web site directly on the contacts tab.
If you use this facility, we strongly recommend that you have a facility on your own web site to monitor referral 'click-throughs', from the Stayin web site to your own web site. This is the only true way to know how effective your advert is.
There are numerous free systems available, such as 'Google Analytics' and 'Stat Counter', and your web designer will put this in place for you. Please contact us if you would like any further advice and/or information.
We also offer a high profile Reciprocal Link facility, where the link on the contacts tab is removed and replaced by a high profile banner linked to your website,. This is totally free provided that you:
The high profile link will have the effect of reducing direct enquiries using the Stayin enquiry form, and increasing click throughs to your own website.
Please note: we do not permit website links and/or email addresses to be displayed within text areas or the Special Offers section.
Although it is possible to advertise on Stayin web sites without using email, we strongly recommend that you do use it for two reasons:
We have made provision within the advert standard format to include the following types of accreditation's:
The above can be selected from a drop down menu when creating your advert including the relevant star rating. The appropriate logo will be automatically displayed on your advert typically as follows:
Other accreditations can be included as text (only), in the details and/or sub-title sections of your advert.
Yes of course, we encourage you to place your advert in as many relevant main accommodation advertising categories as is practical. However we must stress that any category must be relevant to your property/business.
There are some restrictions, eg we do not allow Wooden Chalets and/or Log Cabins to be placed in the Holiday Cottages category. This is reserved for properties built of brick and/or stone. Likewise, we do not allow holiday cottages to be placed in the log cabins section.
If in any doubt please contact Stayin, we will be pleased to help.
Yes, it is particularly important that your advert goes into as many relevant speciality categories as possible, up to a maximum of 8 per advert.
Stayin reserve the right to remove adverts from non relevant categories.
You can put just about anything you want on your advert providing you are sure it is correct, legal and complies with our editorial guidelines.
Please note:
The basic procedure is:
Please note that photographs number 1 and 2 will appear automatically on the main page of your advert, and photograph number 1 will appear automatically on your high profile Extra Marketing advertising.
Give us a call if you need any help.
You can send them to us via post on CD/DVD or a USB stick, and we will upload them for you.
Allowances are as follows:
Preferably:
* this is the ideal for your photographs to display at their best, smaller photographs will still upload and display
**when you upload your images you will be asked to crop them, using the crop tool provided, to form the thumbnails and the images for the 'details' page, and this will use the ratio of approximately 4:3.
Yes, you can edit/delete/upload new photographs at any time.
The choice is yours, however we recommend the following as a minimum:
Accommodation
Tourist/Food & Drink
Remember, the photographs are one of the main parts of your 'shop window' therefore it is important to ensure they are correct, are of especially high quality and a decent size.
You must avoid poor quality, small and/or out of focus photographs. A camera with a minimum of 6 megapixels should be used.
Yes - but this is at additional cost. Please contact us for further details.
Yes - we offer a 360 degree virtual tour service, where we come to your premises and take the 360 photographs, create the tours and host them on our servers. Click '360 Tours' for further details.
There are two alternatives:
If you want us to change your photographs then please email new jpg format files to info@stayin.net. Preferably the original unaltered files.
Stayin's business is providing on-line advertising only. We do not own or operate any tourism businesses of our own, and therefore have limited knowledge of such charge rates.
That said we will endevour to help if possible and/or try and point you in the direction of where you can find the information.
Give us a call and we will see what we can do to help.
You can consider the following:
In addition:
First
Also
In certain circumstances this may be possible, there will be a small admin charge, please contact Stayin for help and advice.
Simply login and edit them. Give us a call if you need help.
Well ideally every time anything changes such as a new booking, booking alteration or cancellation, but short of that at least once per week.
Don't forget your Stayin Calendar can be used on your own web site or on your other advertising, so that you only have to edit it in one place to update all locations.
Simply login to your account, select 'View/Edit Adverts', select your advert and then select 'View/Edit Offers'.
You can then create/edit your special offer, please remember to activate it and click 'Update'. Please do not include weblinks and/or email addresses.
Your special offer will stay on-line for a maximum of one month and then you will receive an email and be asked to revalidate/edit your offer.
Yes, we are constantly checking the adverts on our websites to ensure that the quality is of an adequate standard, compliance with our editorial guidelines and also to ensure maximum impact with both search engines and users.
On occasions we will need to make changes to your adverts in response to improvements we have made to our website software and/or changes made by the major search engines.
We reserve the right to make any changes deemed necessary to your adverts without notification.
Go to the log-in page and simply click 'Forgot Your Password', enter your email address and then click 'Send'. A new password will be emailed to you, and you can then login and reset your password to a phrase of your choice. If you are still having problems, please contact us.
Please contact Stayin and we will remind you of your existing one or issue you with a new one.
In the first instance you should check your junk and/or spam folder to make sure they are not ending up there.
If that doesn't solve the problem then fill in an enquiry on your advert and send it to yourself to see if arrives.
If you are still having a problem it is likely to be that you have entered your email address on your advert incorrectly. Log-in to your account and check it is correct on your adverts. If not please change it and try sending yourself a test enquiry again.
It is possible your email account is not working. you can test this by sending yourself an email from your own account. You will need to contact your service provider to resolve any issues with your account.
If none of the above helps then contact us and we will try a test also to see if we can pinpoint the problem.
Enquiries from Stayin websites will always arrive with full details of our business in the footer.
If you are worried that an enquiry is a scam you can login to your account and check that the particular enquiry is logged in the enquiries register in your account. If it is not there then ignore the enquiry.
But in general anything that asks you to pay any money, or suggests that money will be paid to you via odd routes (and then claimed back), should be avoided.
Remember, if something sounds too good to be true, it almost certainly will be.
You can contact Stayin at any time via email, telephone or on-line chat. Details are on the right of all our client area and advertising pages.
Alternatibvely please click Contact Us
We are always pleased to help wherever we can.